(Deadline: 21/08/2009) This study will look at the effective speed of the retail broadband services by measuring a number of key performance indicators such as http download speed, ping performance, DNS lookup time and packet loss. Ratios on advertised versus effective speed, effective speeds by operators and differences between rural and urban areas will be measured. The overall objective is to assess the effective quality of the broadband market for end users.

Contact: Study Quality of Broadband services in the EU